Utilizing the same criteria and process as the Malcolm Baldrige National Quality Award, the Texas Award for Performance Excellence is an annual recognition of Texas organizations that have achieved performance excellence and have applied outstanding quality principles in their day-to-day operations. The award is presented to organizations that serve as role models for quality, customer satisfaction, and performance excellence in the state of Texas.
Administered by the Quality Texas Foundation, the Texas Award for Performance Excellence was established in 1993. The award is open to government, education, healthcare, non profit and other businesses. These organizations go through a rigorous application process where quality and performance excellence must be demonstrated on a variety of measures including: organizational leadership; strategic planning; focus on customers; measurement, analysis and knowledge management; workforce focus; process management; and results.
The Texas Award for Performance Excellence is the highest honor bestowed by the State of Texas based upon world class quality measures. Further, 2008 marks the first time ever that an entire multi-hospital health care system has received this coveted award, and obviously, we are the first health care organization in Central Texas to receive this honor. This recognition is a tribute to all of the outstanding individuals who make up the St. David's HealthCare team.
St. David's South Austin Medical Center is accredited by the Joint Commission. Concerns about patient care and safety in the hospital may be reported to the hospital's administrative team at 512.816.7161 . Any concerns not resolved to your satisfaction may be forwarded to the Joint Commission by calling 800.994.6610.