When a health concern comes up, it is not always clear what to do next. You may wonder whether to call a doctor, visit urgent care or go to the emergency room.
St. David’s HealthCare’s Consult-A-Nurse® line can help. This free, 24/7 service connects you with experienced, licensed nurses who can provide health information, guidance and support. Nurses cannot diagnose conditions over the phone, but they can help you understand your options and decide where to seek care.
What is Consult-A-Nurse®?
Consult-A-Nurse® is a free nurse helpline for anyone who has medical questions or is unsure where to go for care.
Our licensed nurses can help with questions such as:
- What type of care do I need?
- Should I go to urgent care or the emergency room?
- What kind of doctor should I see?
- How can I schedule an appointment?
- Do I need a referral from a specialist?
Nurses can provide guidance across many types of care, including primary care, pediatrics, women’s health, heart care, orthopedics, dermatology, neurological care, gastroenterology, urology, pulmonary care and emergency services.
Urgent care or emergency care?
Consult-A-Nurse® can help you understand whether your symptoms may be better suited for urgent care, emergency care or another care setting.
Urgent care may be appropriate for illnesses or injuries that need attention but are not life-threatening, such as:
- Bug bites
- Cold and flu symptoms
- Cuts or minor wounds
- Fever
- Migraines
- Minor sprains
- Sore throat
- Skin concerns
Emergency care is typically for severe symptoms, serious injuries or life-threatening conditions, such as:
- Chest pain
- Symptoms of a heart attack or stroke
- Major burns or wounds
- Major trauma
- Poisoning
- Seizures
- Serious injuries
- High fever
If you think you may be experiencing a life-threatening emergency, call 911 right away.
Trusted guidance when you need it
Health questions can feel stressful, especially after hours or when symptoms change quickly. Consult-A-Nurse® gives you a trusted place to start, with free guidance from licensed nurses available 24/7.
For answers, advice and support, call Consult-A-Nurse® at (844) 70-NURSE (844-706-8773).