Patient resources
We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.
Information, guidance and resources for our patients
St. David's HealthCare is committed to creating an environment that is safe and comfortable for our patients and visitors. Our unique programs and services are designed to make your experience at our hospitals exceptional. Whenever you show up to see us, we show up for you in every way.
Patient resources
Patient resources
Online Registration
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.
Participating insurance plans
We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.
Advance care planning
Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.
Patient rights and responsibilities
We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities and have access to contacts for complaints and grievances.
Helpful information for our patients
We prioritize your experience and time. It is important for us to provide useful information so that you may navigate life and your health knowing you're in good hands.
Patients and visitors
Because we realize that interacting with physicians and hospital staff often occurs during stressful times, we are here to answer your questions. On behalf of all our physicians, nurses and other staff, we welcome you to St. David’s HealthCare.
For your convenience, we've listed some of our online patient resources below:
Park and payment steps
There are three simple steps to parking at our facility:
- Carry your Park+ ticket with you
- Pay at Park+ Pay Station
- Use paid ticket to exit
Preparing for your visit
Please read this important information about your visit to our facilities.
Visiting policies
No more than two visitors at a time in critical care units and no more than four visitors at a time in all other units during visiting hours. In addition, visitors under 12 years of age must be accompanied by an adult.
One visitor may remain overnight for the following services or circumstances:
- Pediatrics
- NICU
- Laboring mothers
- Patient advocates for elderly, disabled or impaired patients
- Undergoing surgery or a procedure
- End-of-life care
Waiting rooms
Hospital waiting room areas are available for patients' immediate family members. While the hospital is responsible for the care and upkeep of these areas, we ask that family members and friends help to keep these areas clean, safe and free of personal items. Hospital waiting rooms are typically open and available during the day from 5:30am to 8:30pm. We ask that family and friends make a generous effort to share the waiting room spaces with other patients' families.
Family policies
Family spokespersons can relay information and facilitate rotational patient visiting within hospital guidelines. We ask that families do not gather in our hallways and that all family members help to maintain quiet and calm while in the hospital. Security personnel are available to facilitate the use of alternate gathering spaces.
Hospital environments are not always appropriate for young children. Please seriously consider this before bringing a small child into the hospital setting. Children, free of illness and regardless of age, may visit in the hospital, however an adult must accompany them. For the safety of children, patients and staff, please do not allow a child to run or talk loudly in the hospital.
Exceptions to the above guidelines may be made in order to meet the individual needs of the patient and family, in consultation with the patient or hospital staff. Any change to the visiting guidelines will be at the discretion of the nurse caring for the patient with input from the charge nurse and/or nursing supervisor on duty or security personnel. Security personnel are available 24 hours a day for patient, visitor and staff safety and will be available to facilitate.
If you are visiting to participate in our hospital toy donation, please refer to our online resource.
What is a CaringBridge website?
It's your personal and private journal, guestbook and photo album—all in one place. Share your CaringBridge website with your friends and family. It's free and easy! CaringBridge helps you stay connected with loved ones during a health crisis.
To learn more, start your website or find a loved one's pages, simply visit the CaringBridge website.
Palliative care at St. David's Healthcare
MyHealthONE is our secure patient portal that allows you to manage all parts of your healthcare easily and securely.
- View health records — lab results, physician notes, imaging reports and more
- View your post-visit summary
- Schedule a follow-up appointment
- Share your health records with a physician or caregiver
- And more
Download the MyHealthONE® app on the App Store® or Google Play